Our Services

From Transformation & Strategy, to CX, Content, Campaigns, TV & CRO

Our Core Services & Capabilities

Our services cover the full spectrum of strategic and creative solutions across company culture & purpose, customer experience optimisation, content strategy & production, campaign execution and community building & day to day social management.

  • EX & OPS Transformation & Training - Business Purpose & Vision for a competitive EX delivering Employee Acquisition & Retention

    FSC Core Services:

    EX Audit, EX Personas & Competitive Benchmarking /Employee Experience Mapping/EX Vision/EX Hackathon & Culture Transformation Road Mapping/EX Comms Strategy & Toolkit/ Operational Change Programme/Process & EX Blueprints/Target Operating Model

  • CX Transformation & Design - Customer Proposition & Brand Experience to drive a best in class omni-channel customer service across the entire customer journey.

    FSC Core Services:

    Qual & Quant Research/Market Analysis/Personas/Customer Journey Mapping/Service Blueprints/Experience Strategy/Brand Personality & TOV/Brand Frameworks/Logo & Design Toolkit/UX & UI Design/CX Vision/CX Roadmap/Innovation Hackathon/Iterative Design & Rapid Prototyping/Alpha Beta Rollout/Web Platform Design & Build

  • Content Hubs, Magazines & 360 Content Production - Interactive & Experiential Brand Touch-points through Content Strategy, Creation & Production

    FSC Core Services:

    Content Strategy/Editorial Planning/Channel & Social Strategy/Multimedia Content Production/Digital & Print Design/Illustration & Graphic Design/Editorial execution and delivery

  • Comms Frameworks & Multi-media Campaign Strategies - Campaign-led Multi-Channel Communications for consistent and relevant Customer Engagement & Sales

    FSC Core Services:

    Comms Framework/Campaign Strategy/Channel Planning/Creative Production/Social Assets Design & Animation/Paid & Organic Campaign execution/Measurement Framework/Data Analysis & Metrics Reporting/CRO/AB Testing

  • Social Media Management & Events Creation - Community creation and management through digital & physical via social channels and events for Customer Loyalty & Advocacy

    FSC Core Services:

    Social Analysis & Audit/Social Strategy & Planning/ Paid & Organic Social Campaigns/Social Channel Management/Crisis Management/Community Strategy & Engagement/Events & Experiential